Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What is your shipping policy for high-value items?
We offer complimentary, fully insured shipping on all orders over $500. For security purposes, an adult signature is required upon delivery for all luxury jewelry and watch shipments.
Do you offer professional appraisals for insurance purposes?
Yes, every diamond engagement ring and major jewelry purchase from Tapper's includes a complimentary appraisal performed by our GIA-certified gemologists.
What is the Tapper's return and exchange policy?
We offer a 30-day return policy for most jewelry in its original, unworn condition. Please note that custom-designed pieces and engraved items are final sale and cannot be returned.
How can I ensure I am buying the correct ring size?
We provide a downloadable sizing guide on our website. Additionally, we offer one complimentary resizing for most gold and platinum engagement rings within the first year of purchase.
Do you provide jewelry repair and maintenance services?
Absolutely. Our master jewelers provide a full range of services including prong tightening, professional cleaning, polishing, and watch battery replacements at all our showroom locations.
Are your diamonds ethically sourced?
Tapper's Jewelry is committed to ethical sourcing. All of our diamonds are conflict-free and sourced in compliance with the Kimberley Process and our strict internal sustainability standards.